Shipping Info

"Sammy and Leo" offers Secured Tracking Shipping:

SECURED TRACK NUMBER.

SECURED TRACK NUMBER correspond to all orders shipped, which includes a secured tracking number to let you know where your package is at all times. The cost is $4.99 USD.

The time frame for delivery is divided into two parts:

Processing time - This includes order verification and packing. All orders are sent direct to the warehouse for processing within 24 hours after the order is placed. The warehouse will process the order, which can take between 2-3 business days.

Shipping Times- This refers to the time it takes for items to be shipped from our warehouse to the destination. We ship direct from our international warehouses to over 42 countries.* The shipping times depend of the country we are shipping. For the United States the shipping times are from 9 to 15 business days, from the rest of the world between 19 to 29 business days.

It’s important to provide detailed and comprehensive shipping information when placing your order.

"Sammy and Leo" is not responsible for undelivered packages based on misinformation of shipping addresses filled out by the customer upon checkout.

We are also not responsible for lost or stolen packages. We will be sure to assist you with the carrier used to ship it, but once an order shows delivered, we cannot assume responsibility for packages that are lost and/or stolen.

Additionally, all applicable custom fees, taxes and duties are the responsibility of the customer. It is at the sole discretion of custom agents to release your package.  Please also note that in some occasions, customs agents may delay the delivery of some packages. If your product hasn´t arrived please contact us at: info@sammyandleo.com.

The 42 countries we ship are: Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxemburg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States and Vietnam.

We thank you for shopping with us at "Sammy and Leo" and look forward to successfully fulfilling your order!